PRODUITS COCALL INC. (“COCALL”, “we”, “us”, or “our”) is a company that values your privacy and cares about how your personal information is handled.
The purpose of this privacy policy (hereinafter “Policy”) is to help you understand our practices regarding the collection, use, disclosure, and retention of personal information when you access our website (“Website“), our mobile application (“Application“), any other product or any other service that displays this Policy (collectively “Services“). This Policy also applies to personal information that we collect when you interact with us through our Website, the Application, our customer portal “My Account”, by email, COCALL’s social networks, in person, by phone or when you interact with us in any other way. Please note that this Policy does not apply to third-party online or mobile stores, such as the Apple Store or Google Play, from which you install the Application. By providing us with personal information, you agree that it will be processed as indicated in this Policy, and you authorize COCALL, its third parties, and its service providers to process your personal information for the purposes stated below.
This Policy does not apply to third-party websites accessible via links on our Website, and COCALL is in no way responsible for such third-party websites. If you follow a link to a third-party website, it will have its own policies on the protection of personal information that you will need to consult and review before submitting personal information.
We do not knowingly collect information from children or other individuals under the age of 14. If you are a minor under the age of 14, please do not provide us with personal information without the express consent of a parent or guardian. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us at the contact details provided in the section “CONTACT US”. If we learn that we have collected personal information from minor children without verifying parental consent, we will take steps to remove this information from our servers.
WHAT PERSONAL INFORMATION DO WE COLLECT?
COCALL only collects personal information necessary to establish, manage, and maintain its relationship with you. When you visit our Website, our Application, the customer portal ‘My Account’ on our Website or our Application, or when you communicate or interact with us in any other way, we may collect and use a certain amount of personal information about you as part of our operations and Services. The types of personal information we collect depend on how you interact with us or use our Services. We may collect the following categories of personal information:
PERSONAL INFORMATION YOU PROVIDE TO US DIRECTLY
We collect personal information directly from you when you use our Services, whether by placing an online order, creating an account on our Website, submitting questions or comments via the contact form on our Website, participating in surveys, contests or product evaluations, applying for a job at COCALL or when you interact with us in any other way. The types of personal information we collect depend on how you interact with us or use our Services. We may collect the following categories of personal information:
Information related to “My Account”. We collect information or content that you provide to us in connection with your account, for example when you register for an online account, fill out a contact form or use the Application. Examples of data we may collect include your name, email address, phone number, postal address, username and password.
Transaction Information. We collect information about transactions related to the use of our Services or your purchases. Examples of collected information include the type of products requested or provided, order details, delivery information, the amount billed, payment method, credit card information, and billing or shipping information. If you make a purchase, we work with third-party payment processors to collect and process your payment information.
Communication Information. We collect information when you communicate with us or other people on our Services, for example when you request additional information about products, when you interact with us via the online contact form or by phone, when you sign up to receive our email newsletters. We also collect communication data when you interact with us on social media.
Any other personal information provided. Please note that if you provide us with personal information about other people, you must ensure that you have duly notified them that you are providing us with their information and have obtained their consent to such communication of information.
AUTOMATICALLY COLLECTED PERSONAL INFORMATION
We automatically collect certain personal information when you access and use our Services. The types of information we may collect include:
Device and Network Information: We collect certain information about the device you use to access our Services. This data may include the device model, browser type, IP address, operating system version, language settings, how your device interacts with our services, network information, and mobile network data.
Location Data Collection: We collect precise or approximate location information with your device’s permissions. You have the option to use our Services without allowing us to collect location data from your device. However, please note that this may impact certain features available within our Services.
Usage Data: We collect information about your activity on our Services through the use of cookies. For more information about cookies and how to disable them, please refer to the sections below “Cookies ” and “What Rights Does an Individual Have Regarding Their Personal Information?”.
COOKIES
Like many websites, COCALL uses cookies to analyze visits to its Website or Application. Cookies are small text files that a website can install on your computer or mobile device when you first visit a page or website. These cookies allow us to recognize your device during your subsequent visits to our Website.
Collection of General Information. Most cookies will not collect information that identifies you, but rather collect general information such as information about your user profile, which may include Internet Protocol (IP) address, geolocation, the date and time you accessed the Website, as well as the content viewed and downloaded on our Website. Cookies do not cause any harm to your device.
Session Cookies. Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential for the proper functioning of our Website as they generally allow you to navigate our Website and enjoy its features.
Persistent Cookies. Persistent cookies remain on your device after you close your browser or until you manually delete them. These persistent cookies allow us to recognize you as an existing user of our Services, making it easier and more convenient for you to return to our Website or our Application or interact with our Services without having to log in again.
Third-Party Service Providers. Please note that each third-party service provider, if applicable, has its own privacy policy, and we are not responsible for these privacy policies. We use Google Analytics and Web Analytics services provided by Google to help us evaluate visitor flow and usage trends on the Website. Google Analytics uses cookies to analyze your interaction with our Website. The information collected by these cookies, including your IP address, is stored by Google and may be shared with third parties in accordance with their privacy policy and legal requirements. By accessing and using this Website, you consent to the processing of your data by Google. Google Analytics also uses its own cookies to record information such as the time of the visit, previous visits, and traffic sources.
HOW WE USE PERSONAL INFORMATION?
We collect and use personal information for various purposes, including:
Providing products and services. Ensuring the provision, administration, delivery, customization, support, retention, and improvement of our products and services.
Conducting transactions. Performing requested operations, complying with our contractual obligations, including processing payments by third parties.
Managing accounts. Creating and managing your online accounts and profiles.
Service communications. Sending communications related to your account, purchases, exchanges, and returns.
Responding to you. Responding to your requests and any other communication from you.
Personalizing your experience. Monitoring, analyzing, and evaluating your engagement with COCALL and your interactions with our online services to better understand your interests and behaviors and personalize your experience.
Advertising and marketing. Transmitting targeted advertising communications and promotional offers, as well as providing news and information that, in our assessment, may be of interest to you.
Compliance with legal obligations. Complying with our legal or regulatory obligations, including our tax obligations, and those required for you to benefit from rights recognized by law or any legal or regulatory requirement.
WITH WHOM DO WE SHARE PERSONAL INFORMATION?
We may share your personal information with individuals who need it to fulfill their duties and obligations. Personal information will only be used for the main and legitimate purpose for which it was collected, or for purposes compatible with that main purpose. We may also disclose it to comply with a legal obligation or to assert our rights.
We may share personal information with certain third parties, including:
Our service providers. We may need to disclose personal information to unaffiliated companies or individuals that collaborate with us and provide us services, such as payment processing, financial services, product fulfillment, database management, marketing, advertising, and analysis. These service providers have access to personal information necessary to perform their services but cannot use it for other purposes.
COCALL product or service sellers. We may need to disclose your personal information to sellers of COCALL’s products or services. These sellers have access to personal information necessary to perform and comply with their obligations but cannot use it for other purposes.
For law enforcement. When required by applicable laws, we may disclose personal information and other information to government authorities and law enforcement agencies. This disclosure may be necessary to comply with applicable laws, respond to a court order, subpoena, government warrant, or cooperate with such authorities and agencies.
In the course of a business transaction. The person or entity that acquires, succeeds to or assumes us in a merger, acquisition, debt financing, asset sale, or similar transaction (or in the event of insolvency, bankruptcy or receivership) involving a transfer of assets, whether as a going concern or as part of a liquidation.
With our professional advisors. In the course of business transactions or the management of all or part of COCALL’s business or operations, we may share your personal information with our legal, financial, insurance, and other advisors.
Aggregated, anonymized or de-identified data. We may also share aggregated, anonymized or de-identified information that cannot reasonably be used to identify you.
Selling of data. COCALL does not sell your personal information.
FOR HOW LONG DO WE RETAIN PERSONAL INFORMATION?
Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Policy, as well as to comply with our legal and regulatory obligations. For more information on the retention period of personal information, please contact us at the contact details provided in the ‘CONTACT US’ section.
HOW DO WE PROTECT PERSONAL INFORMATION?
We maintain appropriate physical, technical, and administrative safeguards to prevent any accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure, or access, misuse, or any other illegal form of processing of personal information. To protect personal information, we utilize advanced technologies such as the SSL (Secure Sockets Layer) protocol, which encrypts your data during its transfer between your device and our servers. This means that even if an unauthorized third party attempts to intercept your data during its transfer, it will be unreadable and secure. Additionally, we employ dual authentication, which requires two distinct forms of identification to access personal information, thereby enhancing the security of your personal information.
COCALL also takes necessary steps to ensure that all its employees are informed about the content of this policy and adhere to it at all times.
However, it is important to note that no method of data transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the security of the information you transmit or provide to us, and it is done at your own risk. Additionally, we cannot guarantee that this information will not be accessed, obtained, disclosed, altered, or destroyed due to a potential breach of our physical, technical, or administrative security measures. If you have reason to believe that your personal information has been compromised, please contact us at the contact details provided in the “CONTACT US” section.
WHAT RIGHTS DOES AN INDIVIDUAL HAVE REGARDING THEIR PERSONAL INFORMATION?
In accordance with applicable law, you may exercise any of the choices described in this section. It is important to note that we may ask you to confirm your identity and your request before taking action accordingly. COCALL will respond to any written request within 30 days from the date of receipt of such request. In the event of refusal to provide, correct, or delete personal information, COCALL will provide the individual with reasons supporting its refusal, subject to legal restrictions, and inform them of their recourse.
Access. You have the right to request whether we process personal information and, if so, to request access to the personal information. Subject to applicable law and, if applicable, payment of a monetary fee, the individual may receive a copy of the personal information we hold and certain other information about them.
Accuracy and rectification. You can at any time view and modify information about your account by logging into ‘My Account’ online. If you are unable to update the information yourself, you can also contact us at the contact details provided in the “CONTACT US” section.
Erasure. You have the right to request us to erase, destroy, or remove personal information under certain circumstances. There are some exceptions under which we may refuse a request for erasure or destruction, including when personal information is required for compliance with the law.
Objection. You have the right to object to the processing of personal information based on legitimate interests (or those of a third party). However, we may have the right to continue processing this information.
Portability. You have the right to request the transfer of certain personal information to another party, when reasonably feasible.
Restriction. You have the right to request us to suspend the processing of certain personal information, including to verify its accuracy or the reasons for its processing.
Withdrawal of consent. You may ask us to stop disclosing or using your personal information, except within the limits of legal and contractual obligations, and after giving reasonable notice. Please note that if you choose to withdraw your consent for the collection, use, or disclosure of your personal information, this may affect COCALL’s ability to provide you with certain products or services. Withdrawing your consent may impact our ability to continue providing you with the products and services you have received or wish to receive, as the use and disclosure of your personal information are necessary to provide you with our products and services.
Marketing Communications. If you have previously consented to the collection, use, or disclosure of your personal information for marketing communications, such as promotional offers communications, you have the option to withdraw this consent at any time by contacting us via the contact information provided in the ‘CONTACT US’ section. Please note that even if you have chosen not to receive marketing messages or other commercial messages from us, we may still contact you regarding a product or service, for example, to provide important information about your product or other matters.
Location data. When you launch our Application for the first time and it collects precise location information, you will be prompted to give your consent for the collection of this information. If you initially consent to the collection of this location information, you can then end this collection at any time by adjusting the preferences on your mobile device. However, please note that if you choose to do so, our Application, or some of its features, may not function properly.
Push notifications/mobile alerts. If you give us your consent, we can send promotional and non-promotional push notifications, as well as alerts, to your mobile device. You can disable these messages at any time by adjusting the notification settings on your mobile device.
Cookies. You have the option to configure your devices to accept all cookies, to notify you when a cookie is issued, or to never accept any cookies. However, choosing not to accept cookies may result in the inability to provide certain personalized services, thereby limiting your ability to fully enjoy all the features offered by our Services. If you prefer not to receive any cookies in general or refuse specific cookies, you can adjust the settings of your mobile device or browser accordingly. Instructions for this are available on each browser’s website.
- For Edge : https://support.microsoft.com/fr-fr/windows/supprimer-et-gérer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d
- For Chrome : https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
- For Firefox : https://support.mozilla.org/fr/kb/empecher-sites-enregistrer-preferences
- For Safari : https://support.apple.com/fr-fr/HT201265
To exercise any of these rights, please contact us as indicated in the “CONTACT US” section.
CONTACT US
To ask questions or provide comments regarding this Privacy Policy or personal information, exercise your rights, file a complaint, or obtain information about our policies and practices, our Privacy Officer can be reached by email at service@cocall.ca.
HOW DO WE UPDATE THIS PRIVACY POLICY?
We may modify the content of our Website, our Application, and our use of cookies without notice, and therefore, this Privacy Policy may be amended from time to time in the future. We encourage you to review them each time you visit our Website or our Application to stay informed about how we handle personal information.
Last updated: March 15, 2024.
