Warranty Policy

Limited Warranty

Produits Cocall is committed to providing high-quality products. All our products are covered by a limited warranty against manufacturing defects and material defects under normal use conditions.

Warranty Period

The warranty is valid for a period of 12 months from the date of purchase, unless otherwise specified on the product or invoice.

What Is Covered

This warranty covers:
• manufacturing defects;
• material defects;
• issues arising from normal use of the product according to Produits Cocall recommendations.

What Is Not Covered

This warranty does not cover:
• normal wear and tear;
• damage caused by misuse;
• modifications or repairs made without authorization;
• damage caused during transport after delivery;
• accidents, negligence, or improper maintenance;
• products used under non-recommended conditions.

Warranty Claim Procedure

To submit a warranty claim:
1. Contact our customer service department.
2. Provide a valid proof of purchase.
3. Describe the issue and include photos if required.

Produits Cocall reserves the right to:
• inspect the product;
• repair or replace the defective product;
• or provide an equivalent credit, depending on the situation.

Shipping Costs

Shipping costs related to returning a product for inspection may be the responsibility of the customer unless the defect is confirmed by Produits Cocall.

Limitation of Liability

Produits Cocall shall not be held liable for indirect damages, loss of revenue, or any other damages resulting from the use or inability to use a product.

Shipping, Return and Refund Policy – Produits Cocall

Shipping and Delivery

Produits Cocall ships products throughout Quebec, Canada, and the United States.

Processing Times

Orders are generally processed within 2 to 5 business days, depending on product availability.

Delivery Times

Delivery times may vary depending on:
• destination;
• carrier;
• customs procedures for shipments to the United States;
• weather conditions;
• peak periods.

Produits Cocall cannot guarantee exact carrier delivery times.

Customs Fees and Taxes

For shipments to the United States, customs duties, import taxes, or other government fees may apply according to applicable laws. These charges are the responsibility of the customer unless otherwise stated.

Inspection Upon Receipt

Customers must inspect their merchandise upon delivery. Any damage or missing items must be reported within 48 hours of receiving the shipment.

Return Policy

Accepted Returns

Returns are accepted within 15 days of receiving the order.

To qualify for a return:
• the product must be unused;
• in its original packaging;
• accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned:
• custom-made or personalized products;
• clearance items;
• products damaged due to misuse.

Return Authorization

Before returning any product, customers must contact Produits Cocall to obtain a return authorization.
Returns sent without prior authorization may be refused.

Refunds

Once the returned product has been inspected and approved:
• a refund will be issued using the original payment method;
• or a store credit may be offered.

Original shipping fees are non-refundable unless the return is due to an error by Produits Cocall or a confirmed defective product.

Contact Information

Produits Cocall inc.
Customer Service
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